Privacy Policy

This Privacy Policy describes how COMING HOME CARE SERVICES LLC d/b/a Coming Homecare collects, uses, and protects user information in connection with the Platform located at https://www.cominghomecare.com.

We collect information necessary to operate the Platform, including:

• Account details and professional credentials;
• Uploaded documents and Protected Health Information (“PHI”);
• Mobile phone number, when voluntarily provided and SMS consent is given;
• Limited technical and usage data to maintain system performance and security.

Information is used to:

• Provide and maintain services;
• Perform billing-related functions;
• Communicate with users;
• Improve platform functionality.

PHI is handled with strict access controls and stored in secure infrastructure. Access is limited to authorized users and only when necessary to perform the services you have requested.

If you provide your mobile phone number and opt in to SMS communications, we will use that number solely to send account-related text messages, including billing alerts, invoice notifications, and document expiration reminders.

• Your phone number is never sold or shared with third parties for marketing purposes;
• SMS opt-in data is not shared with any third party;
• Message frequency varies based on account activity;
• Message and data rates may apply;
• Reply STOP at any time to opt out. Reply HELP for support information.

For full SMS terms, see Section 9 of our Terms of Service.

We do not sell user data. Information is disclosed only:

• With user authorization;
• To perform services on your behalf;
• When required by law.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Users may access, download, or request deletion of their data at any time, subject to applicable legal obligations and retention requirements.

Data is retained only as long as necessary for business and legal purposes. When data is no longer needed, it is securely deleted or anonymized in accordance with applicable law.

We may update this Privacy Policy periodically. Continued use of the Platform following any update constitutes your acceptance of the revised Policy. The “Last Updated” date at the top of this page reflects the most recent revision.